Politique de remboursement

Refund & Returns Policy – curatedevolution.com

1. Returns Window
We accept returns within 14 days of delivery. Customers must request a return within this period and ship the item back within 28 days of delivery.

2. Eligibility for Returns
To be eligible for a return, items must:

Be unused, uninstalled, and in original condition
Include all original packaging, hardware, and documentation
Show no signs of fitting, drilling, or modification

3. Non-Returnable Items
The following items are not eligible for return unless faulty:

Made-to-order or custom-fabricated components
Modified, drilled, or altered parts
Special order items
Clearance or discounted items (if applicable)

4. Faulty or Damaged Goods
If your item arrives damaged, defective, or incorrect, please notify us within 48 hours to 14 days of delivery.
We will offer one of the following:

Replacement
Repair (where applicable)
Refund (if a replacement is not available)

5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked and insured shipping service, as we are not responsible for items lost in transit.

6. Refunds
Refunds are issued once the returned item has been received and inspected.

Processing time: 5–14 business days
Refund method: original payment method
Original shipping costs are non-refundable unless the item is faulty

7. Exchanges
We do not offer direct exchanges.
If you require a different item, please return your original purchase and place a new order.

8. Installation Disclaimer
We strongly recommend professional installation of all components.
Items that have been installed, partially installed, or damaged during installation are not eligible for return.

9. Fitment Responsibility
Customers are responsible for verifying compatibility with their vehicle before purchase.
If you are unsure, please contact us prior to ordering.

10. Restocking Fee
We reserve the right to apply a restocking fee of 10–20% on returned items, particularly for large or non-fault returns.

11. Returns Process
To initiate a return: